Delivery Failures to Etisalat and DU Networks in United Arab Emirates Using Domestic Sender ID's

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to Etisalat and DU networks in United Arab Emirates using Domestic Sender ID's. This incident has been resolved.

Posted Jun 23, 2023 - 03:45 PDT

Update

We are continuing to observe successful SMS delivery to Etisalat and DU networks in the United Arab Emirates, using Domestic Sender ID’s. We will continue to monitor to ensure full service recovery. We expect to provide another update in 12 hours or as soon as more information becomes available.

Posted Jun 23, 2023 - 00:07 PDT

Monitoring

We are observing successful SMS delivery to Etisalat and DU networks in the United Arab Emirates, using Domestic Sender ID’s. We will continue to monitor to ensure full service recovery. We expect to provide another update in 12 hours or as soon as more information becomes available.

Posted Jun 22, 2023 - 11:47 PDT

Update

We are still experiencing SMS delivery failures when sending messages to Etisalat and DU networks in the United Arab Emirates, using Domestic Sender ID’s. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jun 22, 2023 - 11:01 PDT

Update

We are experiencing SMS delivery failures when sending messages to Etisalat and DU networks in the United Arab Emirates, using Domestic Sender ID’s. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jun 22, 2023 - 09:03 PDT

Update

We are experiencing SMS delivery delays and failures when sending messages to Etisalat and DU networks in the United Arab Emirates, using Domestic Sender ID’s. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jun 22, 2023 - 08:02 PDT

Update

We are still experiencing SMS delivery delays when sending messages to Etisalat and DU networks in the United Arab Emirates, using Domestic Sender ID’s. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Jun 22, 2023 - 06:35 PDT

Update

We are experiencing SMS delivery delays when sending messages to Etisalat and DU networks in United Arab Emirates using Domestic Sender ID's. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jun 22, 2023 - 04:29 PDT

Investigating

We are experiencing SMS delivery delays when sending messages to Etisalat and DU networks in United Arab Emirates using Domestic Sender ID's. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jun 22, 2023 - 03:16 PDT

This incident affected: CARRIER NETWORK (SMS, Middle East & Africa).