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        Issues with Sticky Sender Functionality for Subset of to Numbers when Sending SMS using Messaging Services

        Incident Report for Twilio

        Resolved

        The incident causing Issues with Sticky Sender Functionality for a Subset of "to" Numbers when Sending SMS using Messaging Services has been resolved, except for a small number of customers. We are closing this incident and will reach out to these customers individually for further follow-ups.
        Posted Aug 25, 2021 - 11:40 PDT

        Update

        We are still working to deploy a fix for the issue with Sticky Sender Functionality not working for a subset of toNumbers when SMS message is sent using Messaging Services. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Posted Aug 24, 2021 - 20:41 PDT

        Update

        We are still working to deploy a fix for the issue with Sticky Sender Functionality not working for a subset of toNumbers when SMS message is sent using Messaging Services. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Posted Aug 23, 2021 - 20:41 PDT

        Update

        We are still working to deploy a fix for the issue with Sticky Sender Functionality not working for a subset of toNumbers when SMS message is sent using Messaging Services. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Posted Aug 22, 2021 - 20:41 PDT

        Update

        We are still working to deploy a fix for the issue with Sticky Sender Functionality not working for a subset of toNumbers when SMS message is sent using Messaging Services. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Posted Aug 21, 2021 - 20:41 PDT

        Update

        We are still working to deploy a fix for the issue with Sticky Sender Functionality not working for a subset of toNumbers when SMS message is sent using Messaging Services. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Posted Aug 20, 2021 - 20:41 PDT

        Update

        We are still working to deploy a fix for the issue with Sticky Sender Functionality not working for a subset of toNumbers when SMS message is sent using Messaging Services. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Posted Aug 19, 2021 - 20:41 PDT

        Update

        We are still working to deploy a fix for the issue with Sticky Sender Functionality not working for a subset of toNumbers when SMS message is sent using Messaging Services. We expect to provide another update in 16 hours or as soon as more information becomes available.
        Posted Aug 19, 2021 - 04:54 PDT

        Update

        We are still working to deploy a fix for the issue with Sticky Sender Functionality not working for a subset of toNumbers when SMS message is sent using Messaging Services. We expect to provide another update in 8 hours or as soon as more information becomes available.
        Posted Aug 18, 2021 - 20:57 PDT

        Update

        We are working to deploy a fix for the issue with Sticky Sender Functionality not working for a subset of toNumbers when SMS message is sent using Messaging Services. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Posted Aug 18, 2021 - 16:57 PDT

        Identified

        Our engineers have identified the issue with Sticky Sender Functionality not working for a subset of toNumbers when SMS message is sent using Messaging Services. We are working to deploy a fix and we expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Aug 18, 2021 - 14:58 PDT

        Update

        We are investigating issues with Sticky Sender Functionality not working for a subset of toNumbers when SMS message is sent using Messaging Services. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Posted Aug 18, 2021 - 13:59 PDT

        Investigating

        Our monitoring systems have detected a potential issue with Sticky Sender Functionality not working for a subset of toNumbers when SMS message is sent using Messaging Services. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Posted Aug 18, 2021 - 13:42 PDT
        This incident affected: PROGRAMMABLE MESSAGING (SMS).
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