Inbound Message Delivery Failures Towards a Subset of Twilio Australian Phone Numbers - Mobile Originated

Incident Report for Twilio

Resolved

The issue affecting message delays to Inbound message delivery failures towards a subset of Twilio Australian Phone Numbers has been resolved, and the service is functioning normally at this time.

Posted May 07, 2025 - 07:36 PDT

Update

We are continuing to observe recovery in message delays to a subset of Twilio Australian Phone Numbers. Our Engineers are continuing to work with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted May 07, 2025 - 05:36 PDT

Monitoring

We are observing recovery in message delays to a subset of Twilio Australian Phone Numbers. Our Engineers are continuing to work with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted May 07, 2025 - 03:43 PDT

Investigating

The issue causing message delays to a subset of Twilio Australian Phone Numbers has been identified. Customers may continue to experience latency in receiving SMS messages from various mobile networks in Australia. Our Engineers are continuing to work with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted May 07, 2025 - 01:57 PDT

Identified

The issue causing message delays to a subset of Twilio Australian Phone Numbers has been identified. Customers may experience latency in receiving SMS messages from various mobile networks in Australia. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted May 07, 2025 - 01:05 PDT

This incident affected: CARRIER NETWORK (SMS, APAC) and PROGRAMMABLE MESSAGING (SMS).