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Issues found outside of Twilio’s Network
System Metrics
SMS Delivery Delays to Onvoy Spectrum Mobile Network in US
Incident
Report for Twilio
Resolved
We are no longer experiencing SMS delivery delays when sending messages to Onvoy Spectrum mobile Network in US over a subset of short codes. This incident has been resolved.
Monitoring
We are observing recovery in SMS delivery delays when sending messages to Onvoy Spectrum mobile Network in US over a subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours, or as soon as more information becomes available.
Update
We continue to experience SMS delivery delays when sending messages to Onvoy Spectrum mobile Network in US over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
Update
We continue to experience SMS delivery delays when sending messages to Onvoy Spectrum mobile Network in US over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
Update
We continue to experience SMS delivery delays when sending messages to Onvoy Spectrum mobile Network in US over a subset of short code. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Investigating
We are experiencing SMS delivery delays when sending messages to Onvoy Spectrum mobile Network in US over a subset of short code. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
This incident affected: CARRIER NETWORK (SMS Short Code, North America).