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System Metrics
Flex Queue Stats Not Refreshing Properly
Incident
Report for Twilio
Resolved
Real-time Queue View stats in Flex is operating normally at this time. The incident has been resolved.
Update
Real-time Queue View stats in Flex is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Update
Real-time Queue View stats in Flex is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Update
Real-time Queue View stats in Flex is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Monitoring
Real-time Queue View stats in Flex is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Update
Our engineers have identified the issue causing the Flex Queue Stats to not refresh properly, and have deployed a fix. New task queues will now report correct statistics. However, task queues that were already affected may continue to show incorrect statistics. Our engineering team is still actively working to fix the corrupted data. We expect to provide another update in 4 hours or as soon as more information becomes available.
Identified
Our engineers have identified the issue causing the Flex Queue Stats to not refresh properly, and have deployed a fix. New task queues will now report correct statistics. However, task queues that were already affected may continue to show incorrect statistics. Our engineering team is actively working to fix the corrupted data. We expect to provide another update in 4 hours or as soon as more information becomes available.
Update
We are still investigating an issue with Flex Queue Stats. The Waiting Task counter is not refreshing properly, therefore, customers may experience piling up with tasks that are no longer waiting. We expect to provide another update in 4 hours or as soon as more information becomes available.
Update
We continue investigating an issue with Flex Queue Stats. The Waiting Task counter is not refreshing properly, therefore, customers may experience piling up with tasks that are no longer waiting. We expect to provide another update in 2 hours or as soon as more information becomes available.
Update
We are investigating an issue with Flex Queue Stats. The Waiting Task counter is not refreshing properly, therefore, customers may experience piling up with tasks that are no longer waiting. We expect to provide another update in 1 hour or as soon as more information becomes available.
Investigating
Our monitoring systems have detected a potential issue with Flex Insights. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
This incident affected: FLEX (Flex Insights).