SMS Delivery Delays And Failures To Digitel Network in Venezuela

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays and failures when sending messages to the Digitel network in Venezuela. This incident has been resolved.

Posted Oct 08, 2022 - 21:34 PDT

Monitoring

We have observed a recovery from the SMS delivery delays and failures when sending messages to the Digitel network in Venezuela. We are monitoring the service to ensure a full recovery, and we will provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 08, 2022 - 19:35 PDT

Update

We continue to experience SMS delivery delays and failures when sending messages to the Digitel network in Venezuela. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 08, 2022 - 18:40 PDT

Update

We are continuing to investigate this issue.

Posted Oct 08, 2022 - 17:54 PDT

Investigating

We are experiencing SMS delivery delays and Failures when sending messages to Digitel Network in Venezuela. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Oct 08, 2022 - 17:50 PDT

This incident affected: CARRIER NETWORK (SMS, Latin America).