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        Delay in SMS Delivery to Movistar (MVNO) Network in Mexico

        Incident Report for Twilio

        Resolved

        We are no longer experiencing SMS delivery delays when sending messages to Movistar (MVNO) network in Mexico. This incident has been resolved.
        Posted Jan 17, 2023 - 08:18 PST

        Monitoring

        We are observing recovery in SMS delivery delays when sending messages to Movistar (MVNO) network in Mexico. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Jan 17, 2023 - 07:17 PST

        Update

        We are still experiencing SMS delivery delays when sending messages to Movistar (MVNO) network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Posted Jan 17, 2023 - 04:09 PST

        Update

        We are still experiencing SMS delivery delays when sending messages to Movistar (MVNO) network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Jan 17, 2023 - 02:24 PST

        Investigating

        We are experiencing SMS delivery delays when sending messages to Movistar (MVNO) network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Posted Jan 17, 2023 - 01:38 PST
        This incident affected: CARRIER NETWORK (SMS Long Code, North America).