SMS Delivery and Delivery Status Delays to the Philippines

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays or delivery status delays when sending to the Philippines. This incident has been resolved.

Posted Dec 17, 2020 - 06:25 PST

Monitoring

We are observing recovery in delivery report delays when sending messages towards the Philippines. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.

Posted Dec 17, 2020 - 05:58 PST

Update

We are experiencing SMS delivery delays when sending messages towards the Philippines. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Dec 17, 2020 - 04:06 PST

Update

We are experiencing SMS delivery delays when sending messages towards the Philippines. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Dec 17, 2020 - 01:32 PST

Investigating

We are experiencing SMS delivery delays when sending messages towards the Philippines. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Dec 17, 2020 - 00:30 PST

This incident affected: CARRIER NETWORK (SMS, APAC).