Delay in SMS Delivery from a Subset of Local UK Twilio Numbers to Multiple UK Networks

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages from a subset of Local UK Twilio Numbers to O2, Vodafone & Hutchison networks. This incident has been resolved.

Posted Mar 14, 2021 - 06:50 PDT

Monitoring

We are observing successful SMS delivery when sending messages from a subset of Local UK Twilio Numbers to O2, Vodafone & Hutchison networks. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 14, 2021 - 05:03 PDT

Update

We are experiencing SMS delivery delays when sending messages from a subset of Local UK Twilio Numbers to O2, Vodafone & Hutchison networks. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.

Posted Mar 14, 2021 - 03:27 PDT

Update

We are experiencing SMS delivery delays when sending messages from a subset of Local UK Twilio Numbers to O2, Vodafone & Hutchison networks. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Mar 14, 2021 - 01:27 PST

Investigating

We are experiencing SMS delivery delays when sending messages from a subset of Local UK Twilio Numbers to O2 Network. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Mar 14, 2021 - 01:21 PST

This incident affected: CARRIER NETWORK (SMS, Europe).