Silent Network Authentication (SNA) Missing Redirects and Gateway API (Lookup API) Failure Increase in Netherlands

Incident Report for Twilio

Update

Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) and failure responses for Lookup API transactions in the Netherlands. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 21, 2026 - 12:02 PDT

Identified

Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) and failure responses for Lookup API transactions in the Netherlands. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team is actively investigating the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Oct 21, 2026 - 11:01 PDT

Investigating

Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) and failure responses for Lookup API transactions in the Netherlands. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Oct 21, 2026 - 10:26 PDT

This incident affects: CARRIER NETWORK (Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap).