Twilio Database Errors Causing Intermittent API Errors, Billing Errors, Console Errors, and Numbers Transfer Delays

Incident Report for Twilio

Resolved

We are no longer experiencing the issue of Twilio database errors causing intermittent API errors, billing errors, console errors, and numbers transfer delays. All systems are operational.

Posted Jan 28, 2022 - 06:21 PST

Monitoring

We are beginning to see recovery from this issue, and will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jan 28, 2022 - 04:23 PST

Update

We have identified the issue which is causing timeout errors to be returned intermittently when some customers try to access their console and API, and also affecting new customer trial credits and upgrades. Customers may also experience delays when requesting to transfer phone numbers from one account to another. Our engineers are still working to resolve this issue, we will post the next update in 8 hours, or as soon as we have further information.

Posted Jan 27, 2022 - 21:43 PST

Update

We have identified the issue which is causing timeout errors to be returned intermittently when some customers try to access their console and API, and also affecting new customer trial credits and upgrades. Customers may also experience delays when requesting to transfer phone numbers from one account to another. Our engineers are currently working to resolve this issue, we will post the next update in 4 hours, or as soon as we have further information.

Posted Jan 27, 2022 - 17:43 PST

Update

We have identified the issue which is causing timeout errors to be returned intermittently when some customers try to access their console and API, and also affecting new customer trial credits and upgrades. Customers may also experience delays when requesting to transfer phone numbers from one account to another. Our engineers are currently working to resolve this issue, we will post an update in 2 hours, or as soon as we have further information.

Posted Jan 27, 2022 - 15:57 PST

Identified

We have identified the issue which is causing timeout errors to return intermittently when some customers try to access their console and API, and also affecting new customer trial credits and upgrades. Customers may see billing delays. We are monitoring for account suspensions, However if your account is suspended, please contact support. Customers may also experience delays when requesting to transfer phone numbers from one account to another. Our engineers are currently working to resolve this issue, we will post an update in 2 hours, or as soon as we have further information.

Posted Jan 27, 2022 - 14:03 PST

Update

We are observing recovery in the issue with phone numbers porting to Twilio. We are continuing to investigate an issue which is causing timeout errors to return intermittently when some customers try to access their console and API, and also affecting new customer trial credits and upgrades. Customers may see billing delays as well. We are monitoring for account suspensions, and if experienced, please contact support. Our engineers are currently working to resolve this issue, we will post an update in 2 hours, or as soon as we have further information.

Posted Jan 27, 2022 - 11:53 PST

Update

We are continuing to investigate an issue which is causing timeout errors to return intermittently when some customers try to access their console and API, and also affecting new customer trial credits and upgrades. Customers may see billing delays. Customers with current active phone number ports may see a failure in SMS and Voice calls over the ported numbers. We are monitoring for account suspensions and porting issues, and if experienced, please contact support. Our engineers are currently working to resolve this issue, we will post an update in 8 hours, or as soon as we have further information.

Posted Jan 27, 2022 - 11:07 PST

Update

We are continuing to investigate an issue which is causing timeout errors to return intermittently when some customers try to access their console and API, and also affecting new customer trial credits and upgrades. Customers may see billing delays as well. We are monitoring for account suspensions, and for any suspension issues, please contact support. Our engineers are currently working to resolve this issue, we will post an update in 8 hours, or as soon as we have further information.

Posted Jan 27, 2022 - 09:31 PST

Update

We are continuing to investigate an issue which is causing timeout errors to return intermittently when some customers try to access their console and API, and also affecting new customer trial credits and upgrades. Our engineers are currently working to resolve this issue, we will post an update in 4 hours, or as soon as we have further information.

Posted Jan 27, 2022 - 05:11 PST

Update

We are continuing to investigate an issue which is causing timeout errors intermittently return when some customers try to access their console and API, and also affecting new customer trial credits and upgrades. Our engineers are currently working to resolve this issue, we will post an update in 2 hours, or as soon as we have further information.

Posted Jan 27, 2022 - 03:11 PST

Investigating

We are currently investigating an issue which is causing error messages to appear when some customers try to access their console, and also causing new customers not to receive any startup credit. Our engineers are currently working to resolve this issue, we will post an update in 1 hour, or as soon as we have further information.

Posted Jan 27, 2022 - 02:16 PST

This incident affected: TWILIO PLATFORM (Billing) and PHONE NUMBERS.