SMS and MMS Delivery Delays to US Verizon Network From a Subset of US Short Codes

Incident Report for Twilio

Resolved

We are no longer experiencing SMS or MMS delivery delays when sending messages to US Verizon Network from a subset of US short codes. This incident has been resolved.

Posted Oct 24, 2021 - 02:44 PDT

Monitoring

We are observing recovery in SMS and MMS delivery delays when sending messages to US Verizon Network from a subset of US short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 24, 2021 - 00:47 PDT

Update

We are observing recovery on SMS delivery delays and continue to experience MMS delivery delays when sending messages to US Verizon Network from a subset of US short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Posted Oct 23, 2021 - 20:30 PDT

Update

We are continuing to experience SMS and MMS delivery delays when sending messages to US Verizon Network from a subset of US short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Oct 23, 2021 - 16:37 PDT

Update

We are continuing to experience SMS and MMS delivery delays when sending messages to US Verizon Network from a subset of US short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 23, 2021 - 14:37 PDT

Investigating

We are experiencing SMS and MMS delivery delays when sending messages to US Verizon Network from a subset of US short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Oct 23, 2021 - 13:34 PDT

This incident affected: CARRIER NETWORK (SMS Short Code, North America, MMS Short Code, North America).