SMS Delivery Delays to the Telefonica Network in Chile

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to Telefonica Network in Chile. This incident has been resolved.

Posted Aug 25, 2025 - 14:47 PDT

Monitoring

We are observing recovery in SMS delivery delays when sending messages to the Telefonica Network in Chile. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Aug 25, 2025 - 12:48 PDT

Update

We are experiencing SMS delivery delays when sending messages to the Telefonica Network in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Aug 25, 2025 - 11:48 PDT

Investigating

Our monitoring systems have detected a potential issue associated to SMS Delivery Delays to the Telefonica Network in Chile. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Aug 25, 2025 - 11:44 PDT

This incident affected: CARRIER NETWORK (SMS, Latin America).