MMS Delivery Delays to Multiple Networks in US via a Subset of Short Codes

Incident Report for Twilio

Resolved

We are no longer experiencing MMS delivery delays when sending messages to Multiple Networks in US via a subset of Short Codes. This incident has been resolved.

Posted Nov 13, 2025 - 15:22 PST

Monitoring

We are observing successful MMS delivery delays when sending messages to Multiple Networks in US via a subset of Short Codes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 13, 2025 - 13:35 PST

Update

We continue experiencing MMS delivery delays when sending messages to Multiple Networks in US via a subset of Short Codes. Our engineers are continuously working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Nov 13, 2025 - 12:30 PST

Update

We are still experiencing MMS delivery delays when sending messages to Multiple Networks in US via a subset of Short Codes. Our engineers are continuously working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 13, 2025 - 10:30 PST

Update

We are continuing to investigate this issue.

Posted Nov 13, 2025 - 09:44 PST

Investigating

We are experiencing MMS delivery delays when sending messages to Multiple Networks in US via a subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Nov 13, 2025 - 09:42 PST

This incident affected: CARRIER NETWORK (MMS Short Code, North America).