Some SMS delivery reports are failing to be generated for US short codes

Incident Report for Twilio

Resolved

This incident has been resolved.

Posted Apr 27, 2020 - 14:51 PDT

Monitoring

A fix has been implemented and we are monitoring whether the issue with undelivered SMS delivery reports for US shortcodes is resolved.

Posted Apr 27, 2020 - 14:34 PDT

Update

~35% of US short code SMS delivery reports are failing to be generated. This does not affect the delivery of the actual message. Our engineers are working to resolve the issue. We will provide more information as it is received.

Posted Apr 27, 2020 - 14:04 PDT

Investigating

Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Apr 27, 2020 - 13:56 PDT

This incident affected: CARRIER NETWORK (SMS Short Code, North America).