Voice Call Audio Quality Degradation between Twilio Phone Numbers and Multiple Networks in United Kingdom

Incident Report for Twilio

Resolved

The incident has been resolved and voice calls between Twilio Phone Numbers and network subscribers on affected networks in the United Kingdom are operating normally.

Posted Apr 30, 2026 - 18:07 PDT

Monitoring

We have observed a recovery in voice calls between Twilio Phone Numbers and network subscribers on multiple networks in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Apr 30, 2026 - 16:03 PDT

Update

Twilio customers may be experiencing voice call audio quality degradation between Twilio Phone Numbers and network subscribers on multiple networks in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Apr 30, 2026 - 14:03 PDT

Identified

Twilio customers may be experiencing voice call audio quality degradation between Twilio Phone Numbers and Hutchison H3G network subscribers in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Apr 30, 2026 - 13:03 PDT

Investigating

Twilio customers may be experiencing voice call audio quality degradation between Twilio Phone Numbers and network subscribers on multiple networks in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Apr 30, 2026 - 12:06 PDT

This incident affected: CARRIER NETWORK (Voice, Europe).