Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
System Metrics
Call Quality Issues to a Subset of Twilio Numbers From and To a number of European countries
Incident
Report for Twilio
Resolved
Call quality issues to a subset of Twilio numbers from and to a number of European countries have been resolved and is operating normally at this time.
Monitoring
We have started seeing recovery for Call quality issues to a subset of Twilio numbers from and to a number of European countries. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Update
We continue to investigate Call Quality Issues to a Subset of Twilio Numbers from and to a number of European countries. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Investigating
We are investigating Inbound Call Quality Issues to a Subset of Twilio Numbers from a number of European countries We expect to provide another update in 1 hour or as soon as more information becomes available.
This incident affected: PROGRAMMABLE VOICE (Voice Insights).