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Issues found outside of Twilio’s Network
System Metrics
SMS Delivery Delays to Verizon Wireless USA Using a Subset of Shortcodes and Tollfree Numbers
Incident
Report for Twilio
Resolved
We are no longer experiencing SMS delivery delays when sending messages to Verizon Wireless USA Using a Subset of Shortcodes and Tollfree Numbers. This incident has been resolved.
Update
We are observing recovery in SMS delivery delays when sending messages to Verizon Wireless USA using a subset of Shortcodes and Tollfree numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 1 hour or as soon as more information becomes available.
Monitoring
We are observing recovery in SMS delivery delays when sending messages to Verizon Wireless USA using a subset of Shortcodes and Tollfree numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Investigating
We are experiencing SMS delivery delays when sending messages to Verizon Wireless USA using a subset of Shortcodes and Tollfree numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
This incident affected: CARRIER NETWORK (SMS Short Code, North America, SMS Toll-Free, North America).