MMS Delivery Delays Over a Small Subset of Shortcodes in the US

Incident Report for Twilio

Resolved

We are no longer experiencing MMS delivery delays over a small subset of short codes in the US. This incident has been resolved.

Posted Jul 28, 2022 - 23:06 PDT

Monitoring

We are observing recovery in MMS delivery delays over a small subset of short codes in the US. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 28, 2022 - 21:18 PDT

Update

We are still experiencing MMS delivery delays over a small subset of short codes in the US. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.

Posted Jul 28, 2022 - 16:41 PDT

Update

We are still experiencing MMS delivery delays over a small subset of short codes in the US. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Jul 28, 2022 - 12:44 PDT

Update

We are continuing to investigate this issue.

Posted Jul 28, 2022 - 10:46 PDT

Update

We are experiencing MMS delivery delays over a small subset of shortcodes in the US. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 28, 2022 - 10:45 PDT

Investigating

We are experiencing MMS delivery delays over a small subset of shortcodes in the US. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Jul 28, 2022 - 09:45 PDT

This incident affected: CARRIER NETWORK (MMS Short Code, North America).