Issue Replaying Recordings of Conversations in Flex Insights

Incident Report for Twilio

Resolved

Playback of recordings of conversations in Flex Insights is operating normally at this time. The issue has been resolved.

Posted Jun 23, 2021 - 11:10 PDT

Monitoring

A fix has been deployed and we are currently in process of confirming the issue is mitigated. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

Posted Jun 23, 2021 - 10:50 PDT

Investigating

We've become aware of a potential issue with replaying recordings of conversations in Flex Insights. Our engineering team has been alerted and is actively investigating. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jun 23, 2021 - 09:50 PDT

This incident affected: FLEX (Flex Insights).