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System Metrics
Message Delivery Errors from T-Mobile for a Subset of 10DLC Numbers
Incident
Report for Twilio
Resolved
The issue affecting SMS delivery to the US T-Mobile network has been resolved, and the service is functioning normally at this time.
Monitoring
We are observing successful SMS delivery to US T-Mobile network. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Update
We are still experiencing intermittent message delivery errors from T-Mobile for a subset of messages via 10DLC numbers. Our engineers continue to work with T-Mobile to resolve the issue. This ongoing issue also impacts Twilio’s ability to move additional customer messaging traffic to T-Mobile’s A2P route. Please continue registering your A2P Campaigns as planned, and Twilio will migrate your messaging traffic to use T-Mobile’s A2P route as soon as possible. We expect to provide another update in 24 hours or as soon as more information becomes available.
Update
We are still experiencing intermittent message delivery errors from T-Mobile for a subset of messages via 10DLC numbers. Our engineers continue to work with T-Mobile to resolve the issue. This ongoing issue also impacts Twilio’s ability to move additional customer messaging traffic to T-Mobile’s A2P route. Please continue registering your A2P Campaigns as planned, and Twilio will migrate your messaging traffic to use T-Mobile’s A2P route as soon as possible. We expect to provide another update in 16 hours or as soon as more information becomes available.
Update
We are still experiencing intermittent message delivery errors from T-Mobile for a subset of messages via 10DLC numbers. Our engineers continue to work with T-Mobile to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
Update
We are experiencing intermittent message delivery errors from T-Mobile for a subset of messages via 10DLC numbers. Our engineers are working with T-Mobile to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
Update
We are experiencing intermittent message delivery errors from T-Mobile for a subset of messages via 10DLC numbers. Our engineers are working with T-Mobile to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Update
We are experiencing intermittent message delivery errors from T-Mobile for a subset of messages via 10DLC numbers. Our engineers are working with T-Mobile to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Investigating
We are experiencing intermittent message delivery errors from T-Mobile for a subset of messages via 10DLC numbers. Our engineers are working with T-Mobile to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available
This incident affected: CARRIER NETWORK (SMS Long Code, North America).