Help Center Assistant and Intelligent Discovery Assistant Issues

Incident Report for Twilio

Resolved

The Help Center Assistant and Intelligent Discovery Assistant issues has been resolved and are operating normally at this time.

Posted Sep 24, 2024 - 14:24 PDT

Monitoring

The Help Center Assistant and Intelligent Discovery Assistant are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Posted Sep 24, 2024 - 13:53 PDT

Identified

Our engineers have identified the issue with Help Center Assistant and Intelligent Discovery Assistant and are working to deploy a fix. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Sep 24, 2024 - 12:59 PDT

Update

We are experiencing issues with Help Center Assistant and Intelligent Discovery Assistant. Our engineers are actively working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 24, 2024 - 11:11 PDT

Update

We are experiencing issue with Help Center Assistant and Intelligent Discovery Assistant. Our engineers are actively working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Sep 24, 2024 - 10:14 PDT

Update

Posted Sep 24, 2024 - 10:12 PDT

Investigating

Our monitoring systems have detected a potential issue with AI Chat Experience Degraded. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Sep 24, 2024 - 09:57 PDT

This incident affected: TWILIO PLATFORM (Other).