Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
System Metrics
Help Center Assistant and Intelligent Discovery Assistant Issues
Incident
Report for Twilio
Resolved
The Help Center Assistant and Intelligent Discovery Assistant issues has been resolved and are operating normally at this time.
Monitoring
The Help Center Assistant and Intelligent Discovery Assistant are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Identified
Our engineers have identified the issue with Help Center Assistant and Intelligent Discovery Assistant and are working to deploy a fix. We expect to provide another update in 4 hours or as soon as more information becomes available.
Update
We are experiencing issues with Help Center Assistant and Intelligent Discovery Assistant. Our engineers are actively working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Update
We are experiencing issue with Help Center Assistant and Intelligent Discovery Assistant. Our engineers are actively working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Update
We are experiencing issue with Help Center Assistant and Intelligent Discovery Assistant. Our engineers are actively working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Investigating
Our monitoring systems have detected a potential issue with AI Chat Experience Degraded. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
This incident affected: TWILIO PLATFORM (Other).