Voice Recording Delays

Incident Report for Twilio

Resolved

Voice recording delays have been resolved and voice recordings are operating normally at this time.

Posted Jan 28, 2022 - 11:52 PST

Monitoring

Twilio Engineering has isolated the problem causing the increased delays on voice recordings. Voice recordings are now operating normally. We will continue to monitor for system stability. We’ll provide another update in 30 minutes or as soon as more information becomes available.

Posted Jan 28, 2022 - 11:27 PST

Update

We are experiencing an issue with the generation of voice recordings being delayed for over 5 minutes. Our engineers are investigating. We will provide an update in 1 hour or as soon as we have more information.

Posted Jan 28, 2022 - 10:58 PST

Update

We are experiencing an issue with the generation of voice recordings being delayed up to 1 minute. Our engineers are investigating. We will provide an update in 30 minutes or as soon as we have more information.

Posted Jan 28, 2022 - 10:31 PST

Investigating

Our monitoring systems have detected a potential issue with voice recordings. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jan 28, 2022 - 10:23 PST

This incident affected: PROGRAMMABLE VOICE US1 (Recording US1).