Intermittent Silence on Calls Due to ConversationRelay WebSocket Issue

Incident Report for Twilio

Resolved

Twilio ConversationRelay was degraded for 32 hours and 13 minutes between 2:49 PM on 10/28/2025 and 11:02 AM Pacific Time on 10/30/2025. During this period, customers may have experienced silence on calls when audio data sent via the websocket server was not converted to speech as expected after the caller barged in and interrupted. The issue has now been resolved.

Posted Oct 31, 2025 - 11:23 PDT

Monitoring

Our engineers are currently investigating the customer impact of a retroactive issue with our ConversationRelay product. We will follow up and provide customer impact details within 2 hours.

Posted Oct 31, 2025 - 09:42 PDT