SMS Delivery Delays to MTN in Nigeria

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to MTN network in Nigeria. This incident has been resolved.

****REMOVE BEFORE UPDATING*****
*Please do not include MMC/MNC carrier codes in the title or body.
MAKE SURE TO SET THE COMPONENT BACK TO OPERATIONAL

Posted Dec 02, 2024 - 10:53 PST

Monitoring

We are observing recovery in SMS delivery delays when sending messages to MTN network in Nigeria. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Dec 02, 2024 - 08:51 PST

Investigating

We are experiencing SMS delivery delays when sending messages to MTN network in Nigeria. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Dec 02, 2024 - 07:51 PST

This incident affected: CARRIER NETWORK (SMS, Middle East & Africa).