Video Log Analyzer Data is Delayed

Incident Report for Twilio

Resolved

This incident related to Video Log Analyzer data delayed is resolved

Posted Jan 05, 2021 - 17:22 PST

Update

Video Log Analyzer data is no longer delayed for new Rooms as of 230pm PT.
Video Log Analyzer data for rooms that ended between 11:52am and 2:30pm PT are still in the process of being backfilled
We are currently monitoring the incident and will provide next update in 4 hours or sooner.

Posted Jan 05, 2021 - 16:37 PST

Monitoring

Video Log Analyzer data is no longer delayed for new Rooms as of 230pm PT.
Some Rooms that ended between 11:52am and 2:30pm PT are being backfilled.
We are currently monitoring the incident and will provide next update in 2 hours or sooner.

Posted Jan 05, 2021 - 14:40 PST

Update

Our engineers are continuing to investigate the issue. We expect to provide another update in next 2 hours or as soon as more information becomes available.

Posted Jan 05, 2021 - 13:48 PST

Update

Our monitoring systems have detected a potential issue with Programmable Video Product. Our engineering team has been alerted and is actively investigating. We will update in next 1 hour or as soon as we have more information.

Posted Jan 05, 2021 - 12:57 PST

Investigating

Our monitoring systems have detected a potential issue with Programmable Video Product. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jan 05, 2021 - 12:44 PST

This incident affected: PROGRAMMABLE VIDEO (Group Rooms, Peer-to-Peer Rooms, Go Rooms).