Programmable Chat API elevated HTTP 500 errors for region ie1

Incident Report for Twilio

Resolved

The issue has been identified and is now resolved. We have seen no errors for the past hour.

Posted May 06, 2020 - 12:43 PDT

Identified

Our engineering team has identified the issue causing the elevated HTTP 500 errors for Chat services in region ie1 and is working to resolve it.

Posted May 06, 2020 - 11:57 PDT

Update

The Programmable Chat API is returning an elevated number of HTTP 500 errors, for a few accounts that are accessing the Chat services in region ie1.

Posted May 06, 2020 - 11:16 PDT

Investigating

Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted May 06, 2020 - 11:03 PDT

This incident affected: PROGRAMMABLE CHAT.