Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
Zipwhip Gateway
Issues related to Zipwhip's Services
System Metrics
Experiencing Delays for a Small Subset of Messages That Contain Media
Incident
Report for Twilio
Resolved
We are no longer experiencing increased latencies and small percentage of failures when sending group media messages. This incident has been resolved.
Monitoring
Programmable Messaging in is now operating normally. Customers are no longer facing increased latencies and small percentage of failures when sending group media messages. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Update
We are still experiencing issues with Programmable Messaging, where some customers may face increased latencies and small percentage of failures when sending group media messages. Our engineers are working to have a resolution. We expect to provide another update in 16 hours or as soon as more information becomes available.
Update
We are still experiencing issues with Programmable Messaging, where some customers may face increased latencies and small percentage of failures when sending group media messages. Our engineers are working to have a resolution. We expect to provide another update in 16 hours or as soon as more information becomes available.
Update
We are still experiencing issues with Programmable Messaging, where some customers may face increased latencies and small percentage of failures when sending group media messages. Our engineers are working to have a resolution. We expect to provide another update in 8 hours or as soon as more information becomes available.
Update
We are still experiencing issues with Programmable Messaging, where some customers may face increased latencies and small percentage of failures when sending group media messages. Our engineers are working to have a resolution. We expect to provide another update in 4 hours or as soon as more information becomes available.
Update
We continue experiencing issues with Programmable Messaging, where some customers may face increased latencies and small percentage of failures when sending group media messages. Our engineers are working to have a resolution. We expect to provide another update in 2 hours or as soon as more information becomes available.
Identified
After some monitoring hours, we are still experiencing issues with Programmable Messaging, where some customers may face increased latencies and small percentage of failures when sending group media messages. Our engineers are working to have a resolution. We expect to provide another update in 1 hour or as soon as more information becomes available.
Update
We continue observing recovery in an issue with Programmable Messaging, where some customers may face increased latencies and small percentage of failures when sending group media messages. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Update
We continue observing recovery in an issue with Programmable Messaging, where some customers may face increased latencies and small percentage of failures when sending group media messages. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Update
We continue observing recovery in an issue with Programmable Messaging, where some customers may face increased latencies and small percentage of failures when sending group media messages. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Update
We continue observing recovery in an issue with Programmable Messaging, where some customers may face increased latencies and small percentage of failures when sending group media messages. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Monitoring
We are observing recovery in an issue with Programmable Messaging, where some customers may face increased latencies and small percentage of failures when sending group media messages. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
Update
We continue experiencing an issue with Programmable Messaging, where some customers may face increased latencies and small percentage of failures when sending group media messages. Our engineers are working to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
Update
We continue experiencing an issue with Programmable Messaging, where some customers may face increased latencies and small percentage of failures when sending group media messages. Our engineers are working to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
Update
We continue experiencing issue with Programmable Messaging, where some customers may face increased latencies and small percentage of failures when sending group media messages. Our engineers are working to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Investigating
After 30 minutes monitoring, we are still experiencing issue with Programmable Messaging, where some customers may face increased latencies and small percentage of failures when sending group media messages. Our engineers are working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Monitoring
Programmable Messaging, when sending group media messages, is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Update
We are still investigating an issue with Programmable Messaging, where some customers may face increased latencies and small percentage of failures when sending group media messages. Our engineering team is actively working on the issue, and we will provide another update in 2 hours or as soon as more information becomes available.
Update
We are currently investigating an issue with Programmable Messaging where some customers may face delay in sending group media messages. Our engineering team is actively working on the issue, and we will provide another update in 1 hour or as soon as more information becomes available.
Investigating
Our monitoring systems have detected a potential issue with Programmable Messaging. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
This incident affected: PROGRAMMABLE MESSAGING (MMS).