SMS Delivery Receipts Delays to Movistar (Telefonica) Networks in Latin America

Incident Report for Twilio

Resolved

We are no longer observing SMS delivery delays when sending messages to Movistar (Telefonica) Networks in Colombia, Mexico, El Salvador, Peru and Venezuela. This incident has been resolved.

Posted Nov 01, 2024 - 03:09 PDT

Update

We are continuing to observe recovery in SMS delivery delays when sending messages to Movistar (Telefonica) Networks in Colombia, Mexico, El Salvador, Peru and Venezuela. We will continue to monitor the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 01, 2024 - 01:16 PDT

Monitoring

We are observing recovery in SMS delivery delays when sending messages to Movistar (Telefonica) Networks in Colombia, Mexico, El Salvador, Peru and Venezuela. . We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 31, 2024 - 23:34 PDT

Update

We are still experiencing SMS delivery report delays when sending messages to Movistar (Telefonica) Networks in Colombia, Mexico, El Salvador, Peru and Venezuela. Delivery receipts are Delayed, however message delivery is observed as successful. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Posted Oct 31, 2024 - 15:41 PDT

Update

We continue experiencing SMS delivery report delays when sending messages to Movistar (Telefonica) Networks in Colombia, Mexico, El Salvador, Peru and Venezuela. Delivery receipts are Delayed, however message delivery is observed as successful. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Oct 31, 2024 - 11:41 PDT

Update

We continue experiencing SMS delivery delays when sending messages to Movistar (Telefonica) Networks in Colombia, Mexico, El Salvador, Peru and Venezuela. Delivery receipts are Delayed, however message delivery is observed as successful. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 31, 2024 - 10:01 PDT

Update

We are experiencing SMS delivery delays when sending messages to Movistar (Telefonica) Networks in Colombia, Mexico, El Salvador, Peru and Venezuela. Delivery receipts are Delayed, however message delivery is observed as successful. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Oct 31, 2024 - 09:21 PDT

Investigating

We are experiencing SMS delivery delays when sending messages to Movistar (Telefonica) Networks in Latin America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Oct 31, 2024 - 09:02 PDT

This incident affected: CARRIER NETWORK (SMS, Latin America).