Transcription Callback Delays

Incident Report for Twilio

Resolved

The issue with delayed transcriptions is resolved, and the service is currently functioning as normal.

Posted Dec 01, 2015 - 14:35 PST

Update

We are continuing to investigate an issue with a partner service which is causing delays for approximately 10% of transcriptions. Engineering teams are actively working to resolve. Next update in 30 mins.

Posted Dec 01, 2015 - 14:00 PST

Update

We are continuing to investigate an issue with a partner service which is causing delays for approximately 11% of transcriptions. Engineering teams are actively working to resolve. Next update in 30 mins.

Posted Dec 01, 2015 - 13:31 PST

Update

We have confirmed an issue with a partner service which is causing delays for approximately 15% of transcriptions. Engineering teams are actively working to resolve. Next update in 15 mins.

Posted Dec 01, 2015 - 13:09 PST

Investigating

We are currently investigating an issue which is causing callback delays for some transcriptions.

Posted Dec 01, 2015 - 12:42 PST

This incident affected: PROGRAMMABLE VOICE US1 (Recording Transcriptions US1).