Customer May Experience Issues Trying to Login Into Twilio Console and Flex Console

Incident Report for Twilio

Resolved

Twilio Console and Flex SSO are operating normally at this time. This incident has been resolved.

Posted Aug 21, 2025 - 15:14 PDT

Update

Twilio Console and Flex SSO are now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

Posted Aug 21, 2025 - 13:20 PDT

Monitoring

Twilio Console and Flex SSO are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Posted Aug 21, 2025 - 12:50 PDT

Identified

Our engineers have identified the issue causing login issues to the Twilio Console and Flex SSO and are working to deploy a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Aug 21, 2025 - 12:26 PDT

Update

We are continuing to investigate this issue.

Posted Aug 21, 2025 - 12:05 PDT

Update

We are investigating a service problem trying to login into Twilio Console and Flex Console. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Aug 21, 2025 - 11:20 PDT

Investigating

Our monitoring systems have detected a potential issue logging into Twilio Console. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Aug 21, 2025 - 11:12 PDT

This incident affected: DEVELOPER TOOLS (Console) and FLEX (Flex Agent Desktop, Flex Admin Console).