Limited Impact to Twilio Web Pages

Incident Report for Twilio

Resolved

The incident causing intermittent problems for Twilio and SendGrid users attempting to login has been resolved, and the service is now functioning normally.

Posted Nov 18, 2025 - 13:08 PST

Update

We will continue monitoring the service to ensure a full recovery. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Nov 18, 2025 - 09:21 PST

Monitoring

Login to the Twilio Console is now restored. Any customers receiving a login error should refresh their browser session to proceed. The Authy.com webpage was unavailable during this incident and is now accessible. The Authy API was not impacted during this incident.

We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 18, 2025 - 07:01 PST

Update

We are investigating an issue where Twilio and Sendgrid users are experiencing issues with login. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Nov 18, 2025 - 05:49 PST

Investigating

We are investigating an issue where Twilio and Sendgrid users are experiencing issues with login. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Nov 18, 2025 - 05:19 PST

This incident affected: DEVELOPER TOOLS (Console) and TWILIO PLATFORM (Other).