North America Short Code Outbound MMS Queuing to Verizon 311-489

Incident Report for Twilio

Resolved

We are observing successful delivery of MMS sent from Twilio using North American Short Codes to Verizon 311-489 recipients. This incident has been resolved.

Posted Aug 30, 2020 - 13:53 PDT

Monitoring

We are observing successful delivery of MMS sent from Twilio using North American Short Codes to Verizon 311-489 recipients. We will continue to monitor to ensure a full recovery of the service. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Aug 30, 2020 - 12:50 PDT

Update

Our monitoring systems have detected an issue involving a subset of MMS sent from Twilio using North American Short Codes being queued to Verizon 311-489 recipients. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Aug 30, 2020 - 10:54 PDT

Investigating

Our monitoring systems have detected a potential issue involving outbound MMS queuing. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Aug 30, 2020 - 10:50 PDT

This incident affected: CARRIER NETWORK (MMS Short Code, North America).