Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
System Metrics
Fraction of Regional Italian phone numbers are unavailable.
Incident
Report for Twilio
Resolved
All systems are operating normally at this time.
Monitoring
We have received confirmation from our carrier partner that this issue has been resolved and all numbers in the affected prefixes of +390718,+390802,+390809,+390307,+390550,+390550,+390811,+390497,+390498,
+390916,+390917,+390918 are operational. We will continue monitoring the situation.
+390916,+390917,+390918 are operational. We will continue monitoring the situation.
Update
We have received an update from our carrier partner confirming that the root cause of the disconnection has been isolated to one of their physical layer provider's optical equipment in Italy. Replacement hardware has been brought in however no ETR has been provided. The affected prefixes remain +390718,+390802,+390809,+390307,+390550,+390550,+390811,+390497,+390498,
+390916,+390917,+390918. We will update again within 2 hours.
+390916,+390917,+390918. We will update again within 2 hours.
Identified
We have received an update from our carrier partner confirming that the root cause of the disconnection has been located to one of their physical layer providers in Italy. The affected prefixes are +390718, +390802, +390809, +390307, +390550, +390550, +390811, +390497, +390498, +390916, +390917, +390918. We are working with our carrier partner to resolve this issue. We have not received an ETA as to when this issue will be resolved. We will update again within 2 hours.
Update
We are continuing to investigate issues with incoming phone calls from certain regions in Italy. The affected regions are Ancona, Bari, Brescia, Firenze, Napoli, Padova, and Palermo. We are working with our carrier partner to resolve this issue. We will update again within 2 hours.
Investigating
We are investigating issues with incoming phone calls from certain regions in Italy. The affected regions are Ancona, Bari, Brescia, Firenze, Napoli, Padova, and Palermo. We are working with our carrier partner to resolve this issue. We will update again within 2 hours.
This incident affected: PROGRAMMABLE VOICE (PSTN).