One-Click Integration Between Google Dialogflow CX and Twilio VirtualAgent Degraded

Incident Report for Twilio

Resolved

Issue with One-Click integration between Google Dialogflow CX and Twilio VirtualAgent has been resolved and is operating normally at this time.

Posted May 31, 2024 - 19:27 PDT

Monitoring

One-Click integration between Google Dialogflow CX and Twilio VirtualAgent is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Posted May 31, 2024 - 18:58 PDT

Update

We are continuing to investigate an issue with the One-Click integration between Google Dialogflow CX and Twilio VirtualAgent. Our engineers are investigating, and we will provide an update in 2 hours or as soon as more information is available.

Posted May 31, 2024 - 17:20 PDT

Update

We are investigating an issue with the One-Click integration between Google Dialogflow CX and Twilio VirtualAgent. Our engineers are investigating, and we will provide an update in 1 hour or as soon as more information is available.

Posted May 31, 2024 - 16:23 PDT

Investigating

We've become aware of a potential issue with VirtualAgent. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted May 31, 2024 - 16:01 PDT

This incident affected: DEVELOPER TOOLS (Console).