Orchestration Requests Going to Websockets Gateway Receiving Error 500.

Incident Report for Twilio

Resolved

The issue with orchestration requests going to Websockets Gateway has been resolved and Conversations is operating normally at this time.

Posted Dec 12, 2023 - 12:27 PST

Update

We are investigating a service interruption, with orchestration requests going to websockets gateway. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Dec 12, 2023 - 11:52 PST

Investigating

Our monitoring systems have detected a potential issue with orchestration requests going to websockets gateway. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Dec 12, 2023 - 11:32 PST

This incident affected: PROGRAMMABLE MESSAGING (Conversations).