Customers Using Conversation Intelligence (Classic) May Experience Delays With Transcript and Operator Results Being Available

Incident Report for Twilio

Resolved

The incident for Conversation Intelligence (classic) is experiencing issue processing Language Operators which may cause a delay in Operator Results and Transcriptions being available has been resolved and it is operating normally at this time.

Posted Sep 24, 2026 - 12:35 PDT

Monitoring

We are now seeing persistent recovery in transcription processing and operator results latency. We'll continue to monitor for 30 minutes

Posted Sep 24, 2026 - 11:17 PDT

Identified

We are seeing again, delays in Operator Results and Transcriptions being available. We'll provide an update in 1 hour or as soon as more information becomes available.

Posted Sep 24, 2026 - 10:09 PDT

Monitoring

We see recovery with Conversation Intelligence (classic) issue processing Language We'll monitor for 30 minutes.

Posted Sep 24, 2026 - 08:11 PDT

Update

Conversation Intelligence (classic) is experiencing issue processing Language Operators which may cause a delay in Operator Results and Transcriptions being available. Twilio Engineers are investigating the issue. We'll provide an update in 1 hour or as soon as more information becomes available.

Posted Sep 24, 2026 - 07:49 PDT

Investigating

Our monitoring systems have detected a potential issue with Conversations. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

Posted Sep 24, 2026 - 07:37 PDT

This incident affected: CONVERSATIONS (Conversation Intelligence).