Programmable Messaging API partially Degraded

Incident Report for Twilio

Resolved

Twilio Programmable Messaging API was partially degraded for 2 minutes between 07:39AM and 07:41 Pacific Time on 08/18/2025. During this period of time customers may have received elevated volumes of 5xx errors in API responses. The issue has now been resolved.

Posted Aug 18, 2025 - 11:26 PDT

Monitoring

Our engineers are currently investigating the customer impact of a retroactive issue with Programmable Messaging API. We will follow up and provide customer impact details within 2 hours.

Posted Aug 18, 2025 - 11:15 PDT