SMS / MMS Delivery Delays to and From AT&T Network in the US for a Subset of Short Codes and Toll Free Numbers

Incident Report for Twilio

Resolved

We are no longer experiencing SMS / MMS delivery delays to and from AT&T network in the US for a subset of short codes and toll free numbers. This incident has been resolved.

Posted Jul 06, 2023 - 12:35 PDT

Monitoring

We are observing recovery in SMS / MMS delivery delays to and from AT&T network in the US for a subset of short codes and toll free numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 06, 2023 - 10:32 PDT

Investigating

We are experiencing SMS / MMS delivery delays to and from AT&T network in the US for a subset of short codes and toll free numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jul 06, 2023 - 09:32 PDT

This incident affected: CARRIER NETWORK (SMS Short Code, North America, MMS Short Code, North America, SMS Toll-Free, North America, MMS Toll-Free, North America).