Error with Onboarding Phone Numbers for Branded Calling

Incident Report for Twilio

Resolved

Onboarding for Branded Calls has been resolved and is operating normally at this time.

Posted Sep 23, 2024 - 18:05 PDT

Monitoring

Onboarding for Branding Calling now operating normally. We will continue to monitor for system stability.
We'll provide another update in 30 minutes or as soon as more information becomes available.

Posted Sep 23, 2024 - 17:35 PDT

Update

We are still investigating a service interruption with our Branded Calling product. The Onboarding Flow for Branded Calling is currently not working as intended and customers may not see branding for a subset of phone numbers.
We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 23, 2024 - 15:19 PDT

Update

We are investigating a service interruption with our Branded Calling product. The onboarding flow for Branded Calling is currently not working as intended and customers may not see branding for a subset of phone numbers.
We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Sep 23, 2024 - 14:17 PDT

Investigating

We've become aware of a potential issue with onboarding for Branded Calling. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Sep 23, 2024 - 14:00 PDT

This incident affected: TWILIO PLATFORM (Trust Hub).