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        SMS Delivery Failures to Altice Network in United States of America over a Subset of Short Codes

        Incident Report for Twilio

        Resolved

        We are no longer experiencing SMS Delivery Failures to Altice in United States of America over a subset of short codes. This incident has been resolved.
        Posted Jan 06, 2025 - 03:16 PST

        Update

        We are observing successful SMS delivery to Altice in the United States of America over a subset of short codes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Jan 06, 2025 - 01:16 PST

        Monitoring

        We are observing successful SMS delivery to Altice in the United States of America over a subset of short codes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Jan 05, 2025 - 23:16 PST

        Update

        We are continuing to experience SMS Delivery Failures to Altice in United States of America over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Posted Jan 05, 2025 - 09:57 PST

        Update

        We are continuing to experience SMS Delivery Failures to Altice in United States of America over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.
        Posted Jan 04, 2025 - 09:55 PST

        Update

        We are continuing to experience SMS Delivery Failures to Altice in United States of America over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
        Posted Jan 04, 2025 - 00:49 PST

        Update

        We are continuing to experience SMS Delivery Failures to Altice in United States of America over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
        Posted Jan 03, 2025 - 16:53 PST

        Update

        We are continuing to experience SMS Delivery Failures to Altice in United States of America over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
        Posted Jan 03, 2025 - 12:54 PST

        Update

        We are continuing to experience SMS Delivery Failures to Altice in United States of America over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Jan 03, 2025 - 10:51 PST

        Update

        We are continuing to experience SMS Delivery Failures to Altice in United States of America over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Jan 03, 2025 - 07:57 PST

        Update

        We are continuing to experience SMS Delivery Failures to Altice in United States of America over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Jan 03, 2025 - 05:51 PST

        Investigating

        We are experiencing SMS Delivery Failures to Altice in United States of America over a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
        Posted Jan 03, 2025 - 04:58 PST
        This incident affected: CARRIER NETWORK (SMS Long Code, North America) and PROGRAMMABLE MESSAGING (SMS).