Voice Intelligence May Be Experiencing Delays Processing Their Transcriptions When Using Sentiment Analysis or Summarisation Features

Incident Report for Twilio

Resolved

All requests have now been reprocessed, and Voice Intelligence is operating normally at this time. This incident is resolved.

Posted May 31, 2024 - 00:14 PDT

Monitoring

New Voice Intelligence requests that utilise Summarisation and Sentiment features are now being successfully processed.
Engineering team are working to redrive requests that could not be processed earlier. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Posted May 30, 2024 - 23:48 PDT

Investigating

Customer using the Sentiment Analysis or Summarisation features of Voice Intelligence may be experiencing delays processing their transcriptions. Our engineers our working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available

Posted May 30, 2024 - 23:21 PDT

This incident affected: CONVERSATIONS (Conversation Intelligence (classic)).