Inbound Call Failures on a Subset of Twilio Phone Numbers in Singapore

Incident Report for Twilio

Resolved

The issue affecting inbound calls on a Subset of Twilio Phone Numbers in Singapore has been resolved, and the service is functioning normally at this time.

Posted Aug 17, 2021 - 05:49 PDT

Monitoring

We have started seeing recovery for inbound calls on a Subset of Twilio Phone Numbers in Singapore. We will continue to monitor to ensure a full recovery. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Aug 17, 2021 - 04:44 PDT

Update

We are continuing to work with our carrier partner to resolve Inbound Call Failures on a Subset of Twilio Phone Numbers in Singapore. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Aug 17, 2021 - 03:24 PDT

Investigating

We are observing a subset of call failures to Twilio Singapore phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Aug 17, 2021 - 02:25 PDT

This incident affected: CARRIER NETWORK (Voice, APAC).