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        Elevated Call Queue Times in Flex

        Incident Report for Twilio

        Resolved

        Delays in Flex call queue times has been resolved and Flex is operating normally at this time. This incident is resolved.
        Posted Nov 29, 2021 - 14:30 PST

        Monitoring

        Flex call queue times are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
        Posted Nov 29, 2021 - 13:53 PST

        Update

        We are investigating elevated call queue times for a subset of Flex customers. We expect to provide another update in 30 minutes or as soon as more information becomes available.
        Posted Nov 29, 2021 - 13:20 PST

        Investigating

        Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Posted Nov 29, 2021 - 13:13 PST
        This incident affected: FLEX (Flex Application Platform).