Twilio Services
Issues related to Twilio’s Software
    External Connectivity
    Issues found outside of Twilio’s Network
      Scheduled maintenance
      System Metrics
      Elevated Call Queue Times in Flex
      Incident Report for Twilio
      Resolved
      Delays in Flex call queue times has been resolved and Flex is operating normally at this time. This incident is resolved.
      Posted Nov 29, 2021 - 14:30 PST
      Monitoring
      Flex call queue times are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
      Posted Nov 29, 2021 - 13:53 PST
      Update
      We are investigating elevated call queue times for a subset of Flex customers. We expect to provide another update in 30 minutes or as soon as more information becomes available.
      Posted Nov 29, 2021 - 13:20 PST
      Investigating
      Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Posted Nov 29, 2021 - 13:13 PST
      This incident affected: FLEX (Flex Application Platform).