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Elevated Call Queue Times in Flex
Incident Report for Twilio
Resolved
Delays in Flex call queue times has been resolved and Flex is operating normally at this time. This incident is resolved.
Posted Nov 29, 2021 - 14:30 PST
Monitoring
Flex call queue times are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Posted Nov 29, 2021 - 13:53 PST
Update
We are investigating elevated call queue times for a subset of Flex customers. We expect to provide another update in 30 minutes or as soon as more information becomes available.
Posted Nov 29, 2021 - 13:20 PST
Investigating
Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Posted Nov 29, 2021 - 13:13 PST
This incident affected: FLEX (Flex Application Platform).