SMS Delivery Failures To and From a Subset of Ported Twilio US Long Codes

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery failures on ported Twilio US long code. This incident has been resolved.

Posted Mar 08, 2021 - 20:08 PST

Monitoring

We are observing successful SMS delivery on ported Twilio US long codes now. We will continue to monitor to ensure full service recovery. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Mar 08, 2021 - 19:25 PST

Update

We are actively working to resolve the issue with message delivery failures on a small subset of ported Twilio US long codes. We expect to provide another update in 4 hours.

Posted Mar 08, 2021 - 17:40 PST

Identified

We are actively working to resolve the issue with message delivery failures on a small subset of ported Twilio US long codes. We expect to provide another update in 2 hours.

Posted Mar 08, 2021 - 15:23 PST

This incident affected: CARRIER NETWORK (SMS Long Code, North America) and PROGRAMMABLE MESSAGING (SMS).