MMS Delivery Delays When Sending to the US From a Subset of Twilio Short Codes

Incident Report for Twilio

Resolved

We are no longer experiencing delivery delays when sending MMS to US phone numbers for a subset of Twilio Short Codes. This incident has been resolved.

Posted Sep 30, 2020 - 16:45 PDT

Monitoring

We are observing recovery in MMS delivery delays to US carriers for a subset of Twilio Short Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 30, 2020 - 15:56 PDT

Update

We continue to experience MMS delivery delays from a small subset of Twilio US Shortcodes to US carriers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Sep 30, 2020 - 13:22 PDT

Update

We continue to experience MMS delivery delays from a small subset of Twilio US Shortcodes to US carriers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 30, 2020 - 11:23 PDT

Update

We are experiencing MMS delivery delays from a small subset of US Shortcodes to US carriers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Sep 30, 2020 - 10:24 PDT

Investigating

Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Sep 30, 2020 - 10:19 PDT

This incident affected: CARRIER NETWORK (MMS Short Code, North America).