Support Center experiencing degradation of service

Incident Report for Twilio

Resolved

The issue has been resolved and all the systems are operating normally.

Posted Aug 08, 2018 - 11:29 PDT

Monitoring

The issue has been resolved and our Support Center service is restored. Our engineering team will continue to monitor the service.

Posted Aug 08, 2018 - 11:12 PDT

Update

We are continuing to work with our vendor to fully restore the service for Support Center. Next update in 30 minutes.

Posted Aug 08, 2018 - 10:29 PDT

Identified

We are seeing improvement in service for Support Center. Our engineers are working with vendor to fully restore the service. next update in 30 minutes.

Posted Aug 08, 2018 - 09:56 PDT

Investigating

Our Support center is experiencing a degradation of service and customers will not be able to create support tickets due to this issue. We are working with the vendor to resolve the issue. Next update in 30 minutes.

Posted Aug 08, 2018 - 09:23 PDT

This incident affected: TWILIO PLATFORM (Customer Support Center).