MMS Delivery Delays to Verizon Wireless US from a Subset of Shortcodes

Incident Report for Twilio

Resolved

We are no longer experiencing delivery delays to Verizon Wireless US from a subset of Shortcodes. This incident has been resolved.

Posted Dec 29, 2020 - 17:57 PST

Monitoring

We are observing recovery in delivery delays to Verizon Wireless US from a subset of Shortcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Dec 29, 2020 - 16:00 PST

Update

We are experiencing MMS delivery delays to Verizon Wireless US from a subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available

Posted Dec 29, 2020 - 14:40 PST

Investigating

We are experiencing MMS delivery delays to Verizon Wireless US from a subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Dec 29, 2020 - 13:45 PST

This incident affected: CARRIER NETWORK (MMS Short Code, North America).