On call engineers are investigating an issue with support assistants

Incident Report for Twilio

Resolved

This issue has been resolved and support assistants are operating normally at this time.

Posted Feb 26, 2025 - 10:36 PST

Monitoring

Twilio support assistants are now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

Posted Feb 26, 2025 - 08:35 PST

Investigating

Our monitoring systems have detected a potential issue with Twilio support assistants. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Feb 26, 2025 - 08:07 PST

This incident affected: TWILIO PLATFORM (Customer Support Center).