Unable to Create “Instant Global Access” Network Access Profile in Console

Incident Report for Twilio

Resolved

The issue blocking the creation of Network Access Profiles when selecting the "Instant global access" option in Console has been resolved and Console is operating normally at this time.

Posted Oct 18, 2022 - 12:21 PDT

Monitoring

We have resolved the issue blocking the creation of Network Access Profiles when selecting the "Instant global access" option in Console. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Posted Oct 18, 2022 - 11:44 PDT

Update

We are investigating errors when creating a new Network Access Profile and selecting the "Instant global access" option in Console. While we investigate the issue, you can create new Network Access Profiles by selecting the "To start from scratch" option and select the Networks you want to enable. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Oct 18, 2022 - 11:10 PDT

Investigating

Our monitoring systems have detected a potential issue with "Instant Global Access" Network Access Profile creation. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Oct 18, 2022 - 11:00 PDT

This incident affected: DEVELOPER TOOLS (Console).